Business Process Management: Profiting From Process

Chapter 9. Building a Process Support Organization

In This Chapter Determining Your Business Context 236 Architecting Your Processes and Aligning Them 250 Defining Your Program to Roll Out a Support Group 251 Designing Your Own Processes 252

Many companies have a small staff responsible for the effectiveness of process management across the organization. The nature of these groups can vary from company to company. The degree of power, control, and empowerment they have as well as the services they provide can also vary. Some of these staffs are merely advisory; others are actively involved in managing the knowledge assets produced from all process initiatives.

In setting up a process management support practice, you have to decide how far you ...