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Business Process Management: Profiting From Process by Roger T. Burlton

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Acknowledgments

I want to thank many people for their contribution to this book. First and foremost, a long-time associate in Process Renewal Group, Mary Lowe, was invaluable in reading my often-cryptic drafts and asking tough questions to make sure that it made sense. As an experienced practitioner with the framework described in the book, she also organized a lot of my materials in Part II and put it into a great structure. Without Mary, this book would never have been written.

I also want to thank two other Process Renewal Group associates, whose insight over the years has kept me from taking my work too seriously. Kathy Long’s unrivaled world-class knowledge and experience in the analysis and design of business processes has kept me practically ...

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