Modeling And Simulating Business Process

Chapter 7 introduced the basic elements of Extend and showed how to use them to build a simple queuing model. The model was then expanded to add more than one server and a labor pool. These basic elements can be used to model simple processes, but in some cases they are not sufficient to model realistic business processes consisting of a potentially large set of activities, resource types, and complex job routings and information structures. This chapter explores additional Extend tools with the goal of modeling and simulating business processes found in practice. Recall that the process-flow analysis in Chapter 5 considered that activity times were deterministic (i.e., the times were certain ...

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