To facilitate the discussion
of the next few chapters, I will continue to work with the Accu-Phi
case study from Chapter 1, specifically with the following variables
(see
Figure 6.1 First lines of initial dataset below for a
reminder of the initial data format):
-
Sales:
Measured as actual services sales in dollars in the first year of
sales.
-
License:
A description of what license the customer has ( “Freeware”
or “Premium”).
-
Size: A
description of the size of the customer by turnover, with the character
values “Small,” “Medium,” or “Big.”
-
Trust: The trust the customer has in your product and company. You have measured trust through four questions in an ...