Chapter 7Knowledge Transfer

When an organization buys goods and routine services, it is usually (reasonably) easy to determine whether, and to what extent, the required contractual deliverables have in fact been delivered. When organizations move into more esoteric areas of services procurement, such as technological or scientific R&D, it becomes rather more difficult to know with certainty how well the services have been carried out. But when the main objective of the work is develop new knowledge and then to transfer skills and knowledge to the commissioning (buying) organization, the difficulties are magnified still further.

When little Johnny is taken to school for his very first day by his doting parents, he is given over to the care of ...

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