book

Can We Talk?

Name: Can We Talk?
Author: Roberta Chinsky Matuson
ISBN: 9781398601314

by Roberta Chinsky Matuson

September 2021

Beginner to intermediate

232 pages

5h 30m

English

Kogan Page

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Cover: Can We Talk
Praise for Can We Talk?
Title Page
Dedication
Contents
List of Tables
About the Author
Acknowledgments
Introduction: The Seven Principles for Managing Difficult Conversations
How Did We Get Here?The Seven PrinciplesWe’re Heading for a CrashThe Avoidance Epidemic: Why This Needs to Change—Stat!The Conversation EquationFive Signs a Tough Conversation May Be Coming Your WayCreating the Right Conditions—Set the Stage for Successful Conversations
01 Confidence: Trusting Yourself and the Other Party
The Land of Should Have, Could Have, Would HaveNew Math: Why Things Aren’t Adding UpThe Problem with Having Conversations in Your HeadTrust Me: Why You Need to Trust YourselfSigns You Don’t Trust Yourself (and What to Do about It)Using Confidence to Navigate Difficult ConversationsTrust: The Cornerstone of All Relationships

02 Clarity: Making Your Point Clearly and Listening with an Open Mind
Let’s Be Clear HereEstablishing the Right ObjectiveThe Four Factors to Consider When Preparing for a Difficult ConversationPlanning for the Worst and Expecting the BestAssessing Your Readiness to ProceedHandling Difficult Conversations RemotelyKeeping Your Cool When Things Heat UpCan You Hear Me Now?Listen, Don’t AssumeWhy the Need to Be Right Can Bring about the Wrong Results
03 Compassion: Be Empathetic and Understanding
The Need for Compassion and EmpathyPutting Yourself in Someone Else’s ShoesThe Art of Building RapportNonverbal Communication and Body LanguageSlow Down to Speed Up the ConversationBeing PresentHyper-empathy: Is There Such a Thing as Caring Too Much?
04 Curiosity: Asking Questions Rather Than Shutting Down
The Power of InquisitivenessTapping into Your Inner ChildWhy Curiosity Didn’t Kill the CatStop Stifling Curiosity in OthersThe Impact Curiosity Has on ConversationsRegaining Control When a Conversation Derails
05 Compromise: Earn Respect by Respecting Others
Achieving Mutual RespectFinding Common GroundYou Cut, I’ll ChooseYou Want Me to Do What? Using Influence To Get What You NeedStepping Back to Move ForwardDialing Down Highly Charged ConversationsCaution: Dead End AheadKnowing When to Stop Talking
06 Credibility: Recognizing Your Word Is Only as Good as Your Actions
What Credibility IsWhat Credibility Is NotThe Power of PerceptionReading the Room: Is Your Credibility on the Decline?Changing Perception: Can It Be Done?Establishing Credibility with Remote Employees
07 Courage: Navigating the Obstacles
The Courage of Your TalentGetting Comfortable with DiscomfortOffice Politics: Navigating Highly Charged ConversationsChoosing Your Battles WiselyTaking Your Power Back: Having the Courage to Stand Up and Advocate for Yourself
08 Bringing It All Together
Putting the Pieces TogetherOut of This World Difficult Work ConversationsWhat to Do Next after an Awkward ConversationCreating a Drama-Free Work EnvironmentStaying on TrackKeep Talking
Index
Copyright

Content preview from Can We Talk?

About the author

For more than twenty-five years, Roberta Matuson, president of Matuson Consulting, has helped leaders in highly regarded companies, including General Motors, Takeda, and Microsoft, and small- to medium-size businesses, achieve dramatic growth and market leadership through the maximization of talent.

She’s the author of five books, including Evergreen Talent: How to Seed, Cultivate, and Grow a Sustainable Workforce and the international bestseller Suddenly in Charge: Managing Up, Managing Down, Succeeding All Around, a Washington Post Top 5 Business Book for Leaders.

Roberta is also a LinkedIn Top Voice in Workplace and Leadership and the author of seven LinkedIn Learning courses. Her courses can also be found on Skillsoft, MentorBox, ...

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Can We Talk?

by Roberta Chinsky Matuson

About the author

Become an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
and much more.