Chapter 17. Monitoring Cisco Unity Connection

This chapter explores reports and tools that help operate and troubleshoot Cisco Unity Connection (CUC).

Lab 17-1: Cisco Unity Connection Reports

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Figure 17-1. Topology Diagram

Equipment Required

This lab uses the following equipment:

• Cisco router

• Switch that supports voice VLANs

• Cisco Unified Communications Manager (CUCM) Server or PC with VMware Workstation installed and a VM of CUCM

• Cisco Unity Connection (CUC) Server or PC with VMware Workstation installed and a VM of CUC

• Three or more IP Phones registered (desk phone or soft phone on PC or Windows VM)

• Lab configuration from Lab 13-3 ...

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