Trouble Ticket 6-1

Problem: PC1 is not able to access resources on PC2.

As you dive deeper into trouble tickets, everything covered in the previous chapters still applies because the PCs are still connected to the switches, there are still VLANs, and there are trunks. As a result, having a repeatable structured troubleshooting process in place will help you maintain focus and clarity as you troubleshoot.

The first item on the list of troubleshooting is to verify the problem. Issuing the ping command on PC1, as shown in Example 6-3, indicates that PC1 is not able to reach PC2, confirming the problem.

Example 6-3 Failed Ping from PC1 to PC2

Click here to view code image

C:\PC1>ping 192.168.2.10Pinging 192.168.2.10 with 32 bytes of data:Request ...

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