Trouble Ticket 12-1

Problem: Users in the 10.1.1.0/24 network have indicated that they are not able to access resources on the FTP server in the 10.1.3.0/24 network. The FTP server uses a static IPv4 address of 10.1.3.10. They also indicate that they are able to access the web server at 10.1.3.5. (Note: This network only uses static routes.)

You start your troubleshooting efforts by verifying the problem with a ping to 10.1.3.10 from PC1 in the 10.1.1.0/24 network. As shown in Example 12-23 the ping is not successful. R1 is responding with a destination unreachable message. This indicates that R1 does not know how to route the packet destined for 10.1.3.10. In addition, you ping 10.1.3.5 from PC1, and it is successful, as shown in Example 12-23 ...

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