Trouble Ticket 13-1

Problem: Users in the 10.1.1.0/24 network indicate that they are not able to access resources in the 10.1.3.0/24 network.

You start your troubleshooting process by confirming the issue. From a PC in the 10.1.1.0/24 network, you ping to the Gig0/0 interface on R3, which has an IP address of 10.1.3.3. In Example 13-57, the ping fails, confirming the issue. A ping to the default gateway of 10.1.1.0/24, which is 10.1.1.1, is successful, indicating that the issue is beyond the LAN and that we can start our troubleshooting efforts on R1.

Example 13-57 Confirming Issue with Ping

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C:\>ping 10.1.3.3Pinging 10.1.3.3 with 32 bytes of data:Request timed out.Request timed out.Request timed out.Request timed ...

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