CHAPTER 10: OFFERING CARING COMMUNICATION
This chapter adds to Chapter 9 by offering the following suggestions for caring communication and communicating with care:
1 Focus on thoughts, feelings, and needs.
2 Speak of the old way with respect.
3 Recognize the power of empathy.
4 Listen persuasively.
5 Monitor your choice of voice.
6 Offer encouragement.
7 Use humor – judiciously.
8 Acknowledge success and progress.
Focus on thoughts, feelings, and needs
When you meet with subordinates and others to inquire how well they’re handling the change, be careful with your wording. The reason is that some people are more oriented toward thinking and others are more oriented toward feeling, and the words you use will influence their reaction to your ...
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