CHAPTER 5HIGH VELOCITY UNDER THE SEA, IN THE AIR, AND ON THE WEB
Copyright © 2009 by Steven J. Spear. Click here for terms of use.
In Chapter 4, we looked at how one company, Alcoa, managed its complex systems of work to see problems, solve problems, and share what was learned, all the while insisting that leaders cultivate these capabilities. In this way, Alcoa accelerated the rate at which it learned how to design and operate its technical processes and systems of work, thereby achieving exceptional performance. And though it started by focusing on problems related to workplace safety, it soon found that safety problems reflected process ignorance and that this ignorance would also manifest itself in other problems such as quality, timeliness, ...
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