Chapter 1. Introduction
In recent years, there has been a movement within organizations to become much more collaborative and open when it comes to communicating about efforts, concerns, and projects, especially across multiple teams and departments. When organizations place a high focus on sharing more about what takes place throughout the day in an environment that is accessible by all, higher efficiencies can be achieved in a number of areas. Finding ways to increase the speed and velocity of delivering software and services to end users is of the utmost importance to all modern IT departments, but finding new ways to accomplish our daily tasks more efficiently is something all departments within an organization are examining.
Popular group chat tools such as Slack and HipChat have allowed for greater transparency about what goes on throughout the day within teams and organizations. By engaging in conversations in a shared space where others can be part of the discussion, greater awareness and efficiencies are provided to a larger part of the team. Important information and discussions are shared and made available across entire teams and organizations. Rather than artificially blackboxing that information in one-on-one emails or instant messages, it is disseminated to others, allowing for well-informed and high-performing teams to take shape, as well as helping to drive innovation within the company.
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