ChatOps

Chapter 3. Team Collaboration

ChatOps is about increased sharing and collaboration regarding efforts and actions each day. Common across many organizations, while also unique to your own internal environment and processes, the specific actions that teams collaborate and execute on will vary. In Chapter 5, I’ll outline some of the common actions many teams are currently using to automate sharing of important information or executing commands. I will also begin touching on more technical considerations of ChatOps. Regardless of which actions you implement, by placing a higher focus on open and shared conversations, paired with related context, command execution access, and increased awareness of all of it, you will find greater efficiencies across the board.

All of Us Are Smarter than Any of Us

Innovation is the result of combining and recombining ideas over and over. When collaboration occurs frequently and involves more and more individuals, a great deal of learning and innovation are realized.

Artificial siloing of teams begins to dissolve as institutional knowledge is made available to a broader part of the organization. Increased transparency and conversations that are open to all voices lead to highly efficient, cross-functional teams. Teams are enabled to learn from one another. We want to create as many ideas as possible, and as a result, brainstorming is encouraged. Good brainstorming exercises are those built on other ideas from a diverse range of voices and expertise ...