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Chess Not Checkers by Mark Miller

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It’s Your Move

The business continued to improve—or so it seemed. The team was now interacting between meetings. Suzy was doing much better than anyone expected. She was open to feedback, and she asked outstanding questions. Blake hired a temporary assistant, Alex, so Suzy could focus on her new role. Then, on the day before Blake’s next meeting with Jack, things took a turn—a big turn—for the worse.

Blake had arrived early to slay the email dragon before it grew in strength. He had made several positive changes over the previous weeks, and the number of messages was steadily decreasing. His team now owned many of the issues once funneled directly to him. From his perspective, this was a very good sign. However, quite a few messages still made ...

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