Troubleshooting a product can sometimes get fairly complex. Troubleshooting a solution made up of multiple products is bound to get down-right difficult. The biggest tip we can give you is this: always stay calm, take your time, and think through the flows. Once you are comfortable with the Secure Unified Access solution and how the parts work together, troubleshooting it really is not bad at all.
This chapter attempts to provide you with a strong foundation by introducing proven troubleshooting methodologies for the Secure Unified Access solution and examining some of the built-in tools and tricks that have assisted us in the field.
We’ll start off by introducing some of the tools that are provided within ISE.