July 2011
Intermediate to advanced
312 pages
8h 8m
English
Content preview from Cisco Unified Contact Center Enterprise (UCCE)Become an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
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Chapter 7. UCCE Application Configuration
This chapter covers the following subjects:
• UCCE configuration spreadsheets
• Application configuration order
• Configuration tools used
Cisco Unified Contact Center Enterprise (UCCE) application configuration logically follows on from the core application installation detailed in Chapter 6, “UCCE Platform Deployment.” The majority of the configuration tasks are performed during the implementation phase of the lifecycle methodology, but requirements capture and the scheduling of activities also take place in the prepare and plan phases.
After the core software installation is complete, it is necessary to configure the various different items such as skill groups, agents, teams, and dialed numbers specific ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.