This chapter covers the following subjects:
• Planning for a UCCE deployment
• UCCE software installation
• Deployment testing
The initial deployment and installation of a Cisco Unified Contact Center Enterprise (UCCE) platform is only a small part of the total ownership and administration required to maintain the solution. However, getting the installation correct is an important step to ensuring that the solution remains supportable and problem-free.
As you discover in this chapter, the deployment of an advanced solution such as UCCE can be a long process requiring a dedicated project team with experienced technical specialists.
This chapter briefly introduces the Cisco Lifecycle Service methodology used ...