CHAPTER 18OngoingAdministration

The goal of ongoing administration is to ensure that IT services are delivered according to service-level requirements agreed to by IT management and other relevant decision makers within a company. The day-to-day operations of an IT department should be proactive, which requires that the proper products, services, and infrastructure are in place to identify and prevent potential problems. This chapter provides guidance on how to manage and troubleshoot the on-demand application delivery infrastructure. Using these methodologies, you can achieve reliable, available, supportable, and manageable solutions built on Microsoft and Citrix products and technologies.

This chapter also examines the need to develop dedicated ...

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