CHAPTER 5

The Civility Culture Compass

The hardest decision we have to make is whether we live in a friendly universe or a hostile universe…

—Albert Einstein

We have already established that civility is a values proposition (Chapter 2). It is something that you believe in that becomes a point of character. With consistency of practice, civility becomes who you are, more so than something you do. Civility is what motivates you to do the good and right thing and what helps you determine what the good and right thing is. When applied practically, civility as a core value drives your decision making. It influences how you communicate and directs how you behave. For most of us, learning to be civil is at first an experiential exercise, that is, ...

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