Chapter 7. Service Fulfillment

Upon completing this chapter, you should be able to understand the following:

• Cloud service fulfillment (cloud service provisioning) using ITIL processes

• Steps involved in cloud service provisioning on an end-to-end basis

• Service orchestration/service automation

• Cloud functional reference architecture

This chapter describes the details of cloud service fulfillment, also referred to as cloud service provisioning. Service fulfillment is responsible for delivering products and services to the customer. This includes order handling, service configuration and activation, and resource provisioning. In Chapter 6, “Cloud Management Reference Architecture,” two cloud reference architectures are covered from a management ...

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