May 2013
Intermediate to advanced
528 pages
11h 19m
English
book
Cloud Computing: Concepts, Technology & Architecture
by Thomas Erl, Ricardo Puttini, Zaigham Mahmood
Content preview from Cloud Computing: Concepts, Technology & Architecture
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Chapter 16. Service Quality Metrics and SLAs
Service-level agreements (SLAs) are a focal point of negotiations, contract terms, legal obligations, and runtime metrics and measurements. SLAs formalize the guarantees put forth by cloud providers, and correspondingly influence or determine the pricing models and payment terms. SLAs set cloud consumer expectations and are integral to how organizations build business automation around the utilization of cloud-based IT resources.
The guarantees made by a cloud provider to a cloud consumer are often carried ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.