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CMMI® for Acquisition, Second Edition: Guidelines for Improving the Acquisition of Products and Services
book

CMMI® for Acquisition, Second Edition: Guidelines for Improving the Acquisition of Products and Services

by Mike Phillips, Brian P. Gallagher, Karen J. Richter, Sandra Shrum
March 2011
Intermediate to advanced
640 pages
17h 20m
English
Addison-Wesley Professional
Content preview from CMMI® for Acquisition, Second Edition: Guidelines for Improving the Acquisition of Products and Services

Causal Analysis and Resolution: A Support Process Area at Maturity Level 5

Purpose

The purpose of Causal Analysis and Resolution (CAR) is to identify causes of selected outcomes and take action to improve process performance.

Tip

CAR helps you establish a disciplined approach to analyzing the causes of outcomes, both positive and negative, of your processes. You can analyze defects or defect trends, problems such as schedule overruns or inter-organizational conflicts, and positive outcomes that you want to replicate elsewhere.

Introductory Notes

Causal analysis and resolution improves quality and productivity by preventing the introduction of defects or problems and by identifying and appropriately incorporating the causes of superior process ...

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Publisher Resources

ISBN: 9780132700535Purchase book