Cognitive Computing Recipes: Artificial Intelligence Solutions Using Microsoft Cognitive Services and TensorFlow

© Adnan Masood, Adnan Hashmi 2019

Adnan Masood and Adnan HashmiCognitive Computing Recipeshttps://doi.org/10.1007/978-1-4842-4106-6_6

6. Knowledge Management & Intelligent Search

Adnan Masood¹  and Adnan Hashmi²

(1)

Stanford, CA, USA

(2)

Nashville, TN, USA

 

“Knowledge Management is expensive—but so is stupidity!”

—Thomas Davenport, Distinguished Professor of Information

Technology and Management

“Connection, not collection: That’s the essence of knowledge management.”

—Tom Stewart, The Wealth of Knowledge

Knowledge management is a rather large and formidable discipline that deals with identifying, capturing, storing, retrieving, archiving, and sharing information, both inside and outside an organization. Imagine working as a helpdesk representative ...