To boldly go where no man has gone before.1

Covered in this chapter

About IT-driven services

The needs of business and IT

The value of a service design statement

Using business service design to understand the characteristics of IT intensive services

Documenting a service design statement


1.1 IT-driven business services

The use of IT in business day-to-day activities is now almost inseparable from business activity. In the past, we only could accelerate and improve information processing through the use of computers. After years of change to these IT services, and because of the dependence upon IT, failures are highly disruptive and can potentially lead to a standstill of the business delivery ...

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