CHAPTER 1: IT-DRIVEN BUSINESS SERVICES
To boldly go where no man has gone before.1
Covered in this chapter
• About IT-driven services
• The needs of business and IT
• The value of a service design statement
• Using business service design to understand the characteristics of IT intensive services
• Documenting a service design statement
1.1 IT-driven business services
The use of IT in business day-to-day activities is now almost inseparable from business activity. In the past, we only could accelerate and improve information processing through the use of computers. After years of change to these IT services, and because of the dependence upon IT, failures are highly disruptive and can potentially lead to a standstill of the business delivery ...
Get Collaborative Business Design: Improving and innovating the design of IT-driven business services now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
