CHAPTER 6: SERVICE DESIGN STATEMENT

Doctor, I am well aware of human characteristics. I am frequently inundated by them, but I've trained myself to put up with practically anything.

Covered in this chapter

Summarising the service design in a service design statement

The most appropriate design may not be the one expected by your sponsor

Be aware of critical constraints

Focus on value for the business

BSC activities can be distributed in many different ways

Thoughts on the content of the SDS

 

6.1 Business service design deliverables

In this chapter, we will reiterate the principal steps in BSD mentioned in Chapter two, focusing on the actual ‘thing’, the SDS that you must deliver. The result of the BSD session should be a design ...

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