Collaborative Product Design

[ contents ]

[ Preface ] xi

Part I. Design and Collaboration

Chapter 1. The Elements of Design: Think-Make-Check and the Four Models 3

Think, Make, Check: What Designers Do 3

Design’s Four Concerns: Users, Interfaces, Interactions, and Systems 6

Chapter 2. Fidelity: Check the Right Things with the Right People 13

Fidelity Changes What’s Included in the Model 13

The Model’s Fidelity Affects Iteration 22

Think-Make-Check Means Design Requires Collaboration 23

Chapter 3. The Elements of Collaboration: Shared Understanding, Inclusion, and Trust 25

Share Understanding, the First Principle of Collaboration 26

Include Everyone, the Second Principle of Collaboration 29

Trust Everyone, the Most Important Principle of Collaboration 32

Collaboration Is the Key to Better Products 37

Chapter 4. Collaboration in Practice: Frame, Facilitate, and Finish 39

Collaboration Is Its Own Problem 39

Collaboration Has a Repeatable Structure 40

Collaboration Starts with a Frame 41

Finish Collaboration with a Captured Outcome 43

Facilitate Collaboration Through Four Steps 45

Formal and Informal Collaboration 52

Design and Collaboration, All Together Now 53

Part II. Project Strategy

Chapter 5. The Strategic Landscape 57

Strategy Is About Change 58

Drivers Explain Why to Change 58

Barriers Explain What Blocks Change 60

Goals and Getting to the Future State 61

Innovating at the Right Altitude 65

Focus Teams on the Right Goals 66

Chapter 6. Identify Project Goals with Goal Mapping 67

How Goal Mapping Works ...