Comebacks: Powerful Lessons from Leaders Who Endured Setbacks and Recaptured Success on Their Terms

Notes

Chapter One

1 JetBlue.com, “An Apology from David Neeleman,” accessed December 10, 2009, http://www.jetblue.com/about/ourcompany/apology/index.html

2 Adam Bryant, “Southwest Airlines to Buy Morris Air,” New York Times, December 14, 1993, http://www.nytimes.com/1993/12/14/business/southwest-airlines-to-buy-morris-air.html

3 Stanford University, “High Tech, High Touch,” April 30, 2003, http://ecorner.stanford.edu/authorMaterialInfo.html?mid=283

4 Stanford University, “High Tech, High Touch.”

5 Bill George and Matthew D. Breitfelder, “David Neeleman: Flight Path of a Servant Leader,” Harvard Business School Publishing, November 10, 2008.

6 George and Breitfelder.

7 JetBlue.com, “JetBlue Flies One Millionth Passenger and Announced More Than ...