O'Reilly logo

Communication the Cleveland Clinic Way: How to Drive a Relationship-Centered Strategy for Exceptional Patient Experience by Gilligan, Boissy

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

Chapter

10

Chapter 10

Empathic Communication Through the Loop Lens

A Surgeon’s Perspective

—SOCRATES

Dr. Adrienne Boissy writes:

We knew early on that a communication skills program that was built and rolled out in a healthcare system that was largely run by surgeons needed not only surgeon input into content, but surgeon facilitators. People would make assumptions about “the type of person who teaches communication skills” and we wanted to highlight those assumptions and then squash them.

With some anxiety, we approached surgeons one by one and invited them to join our work. This was couched as, “We ...

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required