June 2001
Intermediate to advanced
416 pages
11h 28m
English
book
Compensating New Sales Roles: How to Design Rewards That Work in Today's Selling Environment
by Jerome A. Colletti, Mary S. Fiss
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How Sales Support Jobs are Critical to Effective Customer Interaction
Employees in sales support jobs participate in the sales or customer relationship management process but are not directly accountable for closing sales. As we have described previously (see Figures 1-3 and 7-6), the customer relationship management process is an end-to-end process that begins with identifying and accessing a potential customer, then proceeds to persuading the customer to buy. The customer fulfillment phase of the process is the beginning of an opportunity to demonstrate to a customer the company's commitment to service quality. For example, if the customer is pleased with the product or service purchased and has additional needs, the current supplier will be ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.