Chapter 1. Many Things Are Simple
This chapter, together with Chapter 7, acts as bookends to the other chapters. This one extols the virtues of simplicity in our thinking and encourages us to seek out simple solutions.
Somebody who works for you has a major body odor problem. Several of your other people have complained about it. What do you do?
Send out some vaguely phrased memos about things like “dress code,” “grooming,” and so on, and see if they take the hint.
Take them aside, tell them what the problem is, and ask them to do something about it.
Hand the issue over to human resources.
Do (a) and if that doesn't work, launch—in conjunction with human resources—a major dress code and grooming initiative that you hope will end up solving ...
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