Chapter 1. Introduction to Troubleshooting
This chapter covers the following A+ exam topics:
The Six-Step A+ Troubleshooting Process
Troubleshooting Examples and PC Tools
You can find a master list of A+ exam topics in the “Introduction.”
This chapter covers CompTIA A+ 220-902 objectives 5.1 and 5.5.
Let’s begin this book by talking about troubleshooting. Excellent troubleshooting ability is vital; it’s probably the most important skill for a computer technician to possess. It’s what we do—troubleshoot and repair problems! So it makes sense that ...
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