220-902 Cram Quizzes and Answers

Chapter 1 Cram Quizzes

1. What is the second step of the A+ troubleshooting methodology?

Image A. Identify the problem.

Image B. Establish a theory of probable cause.

Image C. Test the theory.

Image D. Document.

2. When you run out of possible theories for the cause of a problem, what should you do?

A. Escalate the problem.

B. Document ...

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