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CompTIA A+® Certification Practice Exams (Exams 220-701 & 220-702) by Michael Pastore, James Pyles

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15Troubleshooting Networks

CERTIFICATION OBJECTIVE

images 702: 3.1 Troubleshoot client-side connectivity issues using appropriate tools

QUESTIONS

The one plaintive cry from end users that most network engineers don’t like to hear is, “The network is down!” Fortunately, as an A+ technician, you won’t be expected to solve every problem that can possibly occur in a network infrastructure, but you will be asked to diagnose and fix many of the common problems users have when their computers can’t connect to a file share or the Internet.

1. You work for a small city IT department, and you have a customer in City Hall who can print to a network printer and ...

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