Contents - CompTIA A+ Certification All-in-One Exam Guide, 8th Edition (Exams 220-801 & 220-802), 8th Edition [Book]

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CONTENTS

Acknowledgments

Chapter 1 The Path of the PC Tech

The Importance of Skill in Managing and Troubleshooting PCs

The Importance of CompTIA A+ Certification

What Is CompTIA A+ Certification?

Who Is CompTIA?

The Path to Other Certifications

How Do I Become CompTIA A+ Certified?

What’s the Deal with “No More Lifetime Certification”?

The Basic Exam Structure

How Do I Take the Exams?

How Much Does the Exam Cost?

How to Pass the CompTIA A+ Exams

Historical/Conceptual

Chapter 2 Operational Procedures

The Professional Tech

The Traits of a Tech

Assertive Communication

Respectful Communication

Eliciting Answers

Expectations and Follow-up

Safety and Tools

Electrostatic Discharge ...

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