Chapter 9Operational Procedures

THE COMPTIA A+ 220-1102 TOPICS COVERED IN THIS CHAPTER INCLUDE THE FOLLOWING:

  • 4.1 Given a scenario, implement best practices associated with documentation and support systems information management.
    • Ticketing systems
      • User information
      • Device information
      • Description of problems
      • Categories
      • Severity
      • Escalation levels
      • Clear, concise written communication
        • Problem description
        • Progress notes
        • Problem resolution
    • Asset management
      • Inventory lists
      • Database system
      • Asset tags and IDs
      • Procurement life cycle
      • Warranty and licensing
      • Assigned users
    • Types of documents
      • Acceptable use policy (AUP)
      • Network topology diagram
      • Regulatory compliance requirements
        • Splash screens
      • Incident reports
      • Standard operating procedures ...

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