Chapter 8
Software Troubleshooting
This chapter covers the five A+ 220-1102 exam objectives related to Microsoft Windows OS troubleshooting, PC security, malware removal, mobile OS and application operational and security issues, and related topics. These objectives may comprise 22 percent of the exam questions:
Core 2 (220-1102): Objective 3.1: Given a scenario, troubleshoot common Windows OS problems.
Core 2 (220-1102): Objective 3.2: Given a scenario, troubleshoot common personal computer (PC) security issues.
Core 2 (220-1102): Objective 3.3: Given a scenario, use best practice procedures for malware removal.
Core 2 (220-1102): Objective 3.4: Given a scenario, troubleshoot common mobile OS and application issues.
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