Chapter 16. Operating System Utilities


Terms you’ll need to understand:


Exam objectives you’ll learn in this chapter:

Essentials 3.3—Identify tools, diagnostic procedures, and troubleshooting techniques for operating systems.


Identify the names, locations, purposes, and characteristics of operating system utilities; for example:

  • Disk management tools (DEFRAG, NTBACKUP, CHKDSK, Format)

  • System management tools (Device and Task Manager, MSCONFIG.EXE)

  • File management tools (Windows Explorer, ATTRIB.EXE)


Technical Support 2.1/IT Technician 3.1—Locate and use ...

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