Chapter 17. Basic Operating System Troubleshooting and Maintenance


Terms you’ll need to understand:


Exam objectives you’ll learn in this chapter:

Essentials 3.3—Identify tools, diagnostic procedures, and troubleshooting techniques for operating systems.


Identify basic boot sequences, methods, and utilities for recovering operating systems.

  • Boot methods (Safe Mode, recovery console, boot to restore point)

  • Automated System Recovery (ASR) (for example, Emergency Repair Disk (ERD))


Identify ...

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