Chapter 23. Network Troubleshooting

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Terms you’ll need to understand:

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Exam objectives you’ll learn in this chapter:

Essentials 5.3—Identify tools, diagnostic procedures, and troubleshooting techniques for networks.

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Explain status indicators; for example, speed, connection and activity lights, and wireless signal strength.

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Remote Support Technician 4.3/IT Technician 5.3—Use tools and diagnostic procedures to troubleshoot network problems.

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Identify names, purposes, and characteristics of tools, for example: ...

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