Chapter 26. Professionalism and Communication
Terms you’ll need to understand:
</feature><feature><title></title>Exam objectives you’ll learn in this chapter:
Essentials 8.1/Remote Support Technician 6.1/IT Technician 8.1.
<objective>Use good communication skills, including listening, tact, and discretion, when communicating with customers and colleagues.
</objective> <objective>Use clear, concise, and direct statements.
</objective> <objective>Allow the customer to complete statements—avoid interrupting.
</objective> <objective>Clarify customer statements—ask pertinent questions.
</objective> <objective> ...Get CompTIA® A+ Exam Prep (Exams A+ Essentials, 220-602, 220-603, 220-604) now with the O’Reilly learning platform.
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