Chapter 1: Mobile Devices1.1 Given a scenario, install and configure laptop hardware and components1.2 Compare and contrast the display components of mobile devices1.3 Given a scenario, set up and configure accessories and ports of mobile devices1.4 Given a scenario, configure basic mobile-device network connectivity and application supportChapter 2: Networking2.1 Compare and contrast TCP and UDP ports, protocols, and their purposes2.2 Compare and contrast common networking hardware2.3 Compare and contrast protocols for wireless networking2.4 Summarize services provided by networked hosts2.5 Given a scenario, install and configure basic wired/wireless small office/home office (SOHO) networks2.6 Compare and contrast common network configuration concepts2.7 Compare and contrast internet connection types, network types, and their features2.8 Given a scenario, use networking toolsChapter 3: Hardware3.1 Explain basic cable types and their connectors, features, and purposes3.2 Install the appropriate RAM given a scenario3.3 Given a scenario, select and install storage devices3.4 Given a scenario, install and configure motherboards, central processing units (CPUs), and add-on cards3.5 Given a scenario, install or replace the appropriate power supply3.6 Given a scenario, deploy and configure multifunction devices/printers and settings3.7 Given a scenario, install and replace the printer consumablesChapter 4: Virtualization and Cloud Computing4.1 Summarize cloud computing concepts4.2 Summarize aspects of client-side virtualizationChapter 5: Hardware and Network Troubleshooting5.1 Given a scenario, apply the best-practice methodology to resolve the problem5.2 Given a scenario, troubleshoot problems related to motherboards, RAM, CPU, and power5.3 Given a scenario, troubleshoot and diagnose problems with storage drives and RAID arrays5.4 Given a scenario, troubleshoot video, projector, and display issues5.5 Given a scenario, troubleshoot common issues with mobile devices5.6 Given a scenario, troubleshoot and resolve printer issues5.7 Given a scenario, troubleshoot problems with wired and wireless networksChapter 6: Mock Exam: Core 1 (220-1101)Chapter 7: Operating Systems7.1 Identify basic features of Microsoft Windows editions7.2 Given a scenario, use the appropriate Microsoft command-line tool7.3 Given a scenario, use features and tools of the Microsoft Windows 10 operating system (OS)7.4 Given a scenario, use the appropriate Microsoft Windows 10 Control Panel utility7.5 Given a scenario, use the appropriate Windows settings7.6 Given a scenario, configure Microsoft Windows networking features on a client/desktop7.7 Given a scenario, apply application installation and configuration concepts7.8 Explain common OS types and their purposes7.9 Given a scenario, perform OS installations and upgrades in a diverse OS environment7.10 Identify common features and tools of the macOS/desktop OS7.11 Identify common features and tools of the Linux client/desktop OSChapter 8: Security8.1 Summarize various security measures and their purposes8.2 Compare and contrast wireless security protocols and authentication methods8.3 Given a scenario, detect, remove, and prevent malware using the appropriate tools and methods8.4 Explain common social-engineering attacks, threats, and vulnerabilities8.5 Given a scenario, manage and configure basic security settings in the Microsoft Windows OS8.6 Given a scenario, configure a workstation to meet best practices for security8.7 Explain common methods for securing mobile and embedded devices8.8 Given a scenario, use common data destruction and disposal methods8.9 Given a scenario, configure appropriate security settings on small office/home office (SOHO) wireless and wired networks8.10 Given a scenario, install and configure browsers and relevant security settingsChapter 9: Software Troubleshooting9.1 Given a scenario, troubleshoot common Windows OS problems9.2 Given a scenario, troubleshoot common personal computer (PC) security issues9.3 Given a scenario, use best practice procedures for malware removal9.4 Given a scenario, troubleshoot common mobile OS and application issues9.5 Given a scenario, troubleshoot common mobile OS and application security issuesChapter 10: Operational Procedures10.1 Given a scenario, implement best practices associated with documentation and support systems information management10.2 Explain basic change-management best practices10.3 Given a scenario, implement workstation backup and recovery methods10.4 Given a scenario, use common safety procedures10.5 Summarize environmental impacts and local environmental controls10.6 Explain the importance of prohibited content/activity and privacy, licensing, and policy concepts10.7 Given a scenario, use proper communication techniques and professionalism10.8 Identify the basics of scripting10.9 Given a scenario, use Remote access technologiesChapter 11: Mock Exam: Core 2 (220-1102)