October 2015
Intermediate to advanced
688 pages
25h 57m
German
Content preview from CompTIA A+ - Vorbereitung auf die Prüfungen #220-801 und #220-802
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.
Kapitel 15: Häh? – Kommunikation im Support
Bislang haben wir uns mehrheitlich mit der Technik im Support befasst. Aber diese Technik kommt ja nicht von alleine zu uns, sondern wird uns von Kunden gebracht, die einen Wunsch oder ein Problem mit sich herumtragen, und damit zu uns in den Support kommen.
Was ist Support? Bevor wir uns hier mit diesem Begriff von fachlicher Seite auseinandersetzen werden, notieren Sie sich einmal alles, was Ihnen dazu in den Sinn kommt.
Notieren Sie sich im Folgenden die wichtigsten Begriffe, welche für Sie zum Begriff Support dazugehören, vom Begriff, der Leistung, dem Umfang her – was immer Ihnen dazu einfällt:
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.