Implementing Change Management

Change management requires some structure and discipline in order to be effective. The change management function is scalable from small to enterprise-level projects. Figure 18-1 illustrates a sample software change management flow appropriate for medium to large projects. It can be adapted to small organizations by having the developer perform work only on his/her workstation (never on the production system) and having the system administrator serve in the buildmaster function. The buildmaster is usually an independent person responsible for compiling and incorporating changed software into an executable image.

TIP The ITIL v3 Glossary defines release management as “the process responsible for planning, scheduling, ...

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