CHAPTER 7
Troubleshooting and Performance Optimization
In this chapter, you will
• Learn how to apply a troubleshooting methodology to real-world problems
• Troubleshoot hardware, software, storage, and network problems
• Apply troubleshooting skills to resolve security issues
• Optimize server and network performance
Working in IT means solving problems—after all, IT solutions exist to solve business problems. This chapter focuses on how to troubleshoot a wide variety of issues to get people back to being productive as quickly as possible.
Troubleshooting Methodology
Solving IT issues involves a combination of knowledge and experience, plus the application of a sound troubleshooting methodology. When things that once worked no longer ...
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