CHAPTER 7What We Are ArguingAbout Matters:Sources of Conflict
Yes, what we are arguing about does make a difference. What do we disagree about? Is it the terms of the contract? Are we struggling with how we can get the task done? Or who does what and when? Or does the argument touch on our very core values and principles? Standing back and thinking about a disagreement before you begin to discuss the matter with someone else can help you find your way through the conflict to reach a resolution.
Figure 7-1 shows most sources of conflict on the left-hand side, arranged from those that are easiest to resolve to those that are hardest to handle.
Get Conflict 101 now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
