3

Workshop 1

Using Connectivity to Provide Superior Customer Experiences at Lower Costs

As promised, at the end of each part of this book, we have a workshop chapter. In this workshop, you will start exploring initial ideas for your connected strategy. In the workshop in chapter 6, you will consider what it takes to create a connected customer relationship. In the workshop in chapter 10, we will guide you through the process of creating a connected delivery model. At the end of chapter 10, we will also provide a summary of how the three worksheets form the basis for creating your overall connected strategy.

Please visit our website at connected-strategy.com for additional material, including larger templates for the exercises in all the ...

Get Connected Strategy now with O’Reilly online learning.

O’Reilly members experience live online training, plus books, videos, and digital content from 200+ publishers.