April 2019
Intermediate to advanced
288 pages
5h 57m
English
In this workshop, you will apply the frameworks we introduced in the last three chapters to help you build your own connected delivery model. Following the flow of the last chapters, you will do this in three parts. In part I, you will map your connection architecture and the connected customer experiences you create and compare them to your competitors’ by using the connected strategy matrix. Part II will help you think about your revenue model, i.e., how you capture some of the value that you create. Finally, in part III you will catalog the key technologies that are part of your technology infrastructure.
Once you have captured the status quo, each of the three parts will challenge ...