Professionals drawn from varied disciplines often serve as internal consultants to the management of their organizations. They bring advantages as employees with insider views, yet they must meet paradoxical challenges to be credible and successful as consultants.


The term consultant often raises images of highly paid business consultants from large firms brought in by senior management to address problems that the organization cannot solve. As a result of their outsider status, consultants are often the targets of some good-natured ribbing. One T-shirt proclaims “I’m not unemployed, I’m a consultant!” (S. Adams). More recently, there have been cartoons of well-dressed businesspeople standing ...

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