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Consulting on the Inside: An Internal Consultant's Guide to Living and Working Inside Organizations by

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CONTENTS

 

 

Preface ix
Section I: The Life of the Internal Consultant 1
1. Living as an Internal Consultant 3
2. Identifying and Creating Your Role 13
3. Building Your Practice 23
4. Overcoming Challenges and Roadblocks 35
Section II: The Consulting Process 55
5. Contact 57
6. Agreement 69
7. Information and Assessment 77
8. Feedback 93
9. Alignment and Change Targets and Transition Strategies 103
10. Implementation 119
11. Evaluation and Learning 139
Section III: Interpersonal Skills for the Internal Consultant 153
12. Communication and Influence Skills 155
13. Problem-Solving and Negotiation Skills 175
14. Facilitation and Coaching Skills 197
Section IV: Messages for Success 219
15. Trends 221

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