Consulting on the Inside: An Internal Consultant's Guide to Living and Working Inside Organizations

 

 

CONTENTS

 

 

Preface	ix
Section I: The Life of the Internal Consultant	1
1. Living as an Internal Consultant	3
2. Identifying and Creating Your Role	13
3. Building Your Practice	23
4. Overcoming Challenges and Roadblocks	35
Section II: The Consulting Process	55
5. Contact	57
6. Agreement	69
7. Information and Assessment	77
8. Feedback	93
9. Alignment and Change Targets and Transition Strategies	103
10. Implementation	119
11. Evaluation and Learning	139
Section III: Interpersonal Skills for the Internal Consultant	153
12. Communication and Influence Skills	155
13. Problem-Solving and Negotiation Skills	175
14. Facilitation and Coaching Skills	197
Section IV: Messages for Success	219
15. Trends	221